NEED HELP?
ALL YOUR FREQUENTLY ASKED QUESTIONS - ANSWERED!
How do I shop online with Crochicx?
It is really easy!
Can I shop online using Yaga App?
Yes, you can find us on Yaga App marketplace @crochicx
How do I select the right size for me?
A good place to start is with our Crochicx Fit Guide which will tell you all about the fits of our Crochicx brands. Or, once you have selected the product you want to purchase, you can click on the 'View Size Chart' button next to the product image. This will show you a chart that will help you select the correct size for your dimensions. If you buy an item and you are not happy with the fit, you are more than welcome to return it to any Crochicx store for free, or return it via courier, subject to our Returns Terms and Conditions.
What if I order something that is out of stock?
You will only be able to order merchandise that is instock. If your size is not available, then you will not be able to select that size. However if we find an item is in stock but not suitable for sale, for reasons beyond our control, we will remove it from your bag and ship the order excluding that item and refund the value of the removed item. Should you have an item in your bag that was in stock but subsequently is out of stock, you will be prompted to remove the out of stock items before proceeding to check out. But in some cases we provide custom sizes just in cases you don't find your size, additional fees may apply
What if I am unhappy with my purchase?
We'll be sad to hear that but happy to help! You can return any item via a Courier who will collect from you. See 'How can I return my order or part of my order?' for an explanation on return procedures and costs or view our Returns Terms and Conditions.
How can I contact Crochicx?
The easiest way is to leave us a message via email. We'll get back to you right away!
How do I sign-up for a Newsletter?
Simply enter your email address in the 'Hook me up with fashion news' section at the bottom of our website. You can select the type of content you want to receive (Ladies, Mens, Kids or everything). If at any time you want to stop getting our newsletter, click on the 'update preferences' button at the bottom of the any of your emails to stop any unwanted emails or you can simply 'unsubscribe' from all newsletters.
How do I know if an Crochicx competition is genuine?
Competitions run by Crochicx will only ever be posted on our official website: crochicx.co.za and our official social media pages using @crochicx on Instagram, Twitter, TikTok, Linkedin, Youtube and @crochicxsa on Facebook. If someone phones you to tell you about a new Crochicx competition, and asks you to pay an entry fee, it won’t be rude to hang up. That’s a scam call! The only time someone from Crochicx will call you is to notify you that have won a competition that you entered, via the correct channels.
I want to send a Gift to someone. Can I send my purchase to another recipient?
Of course you can. Simply enter the address of the person and their name when you select your shipping option (you will need to select the Courier option to do so).
How do I redeem a Coupon or Voucher?
It's really easy. Select the items that you wish to purchase by adding them to your bag. Once you click through to your bag, you can enter your voucher or coupon number into the field provided. Make sure you enter the code exactly right - once you have done so the voucher or coupon terms will automatically be included in your transaction.