Privacy Statement

We value your privacy

The Process Enterprise (TPE) and its subsidiaries, including Crochicx, we hold the belief that your personal information is a valuable asset and must be safeguarded.

We are fully committed to protecting your privacy and ensuring that your personal information is collected, used, and disclosed in a lawful, transparent, and appropriate manner. To achieve this, we have put in place robust privacy practices that form part of the terms and conditions governing our credit products, partnership products, Crochicx Rewards, lay-bys, e-commerce (via Crochicx), employment relationships, and other interactions with our customers and service providers. This Privacy Statement provides an overview of our privacy practices in relation to personal information.

Who are we?

TPE refers to The Process Enterprise, is the holding company for all of our subsidiaries and retail brands operating in South Africa and other African countries where we conduct business. We are constantly expanding our family of brands and companies and this Privacy Statement also applies to any new acquisitions that we welcome into the TPE fold. To learn more about our various brands, please visit theprocesse.com.

As a lifestyle retailer, TPE offers a diverse range of products and services that cater to different aspects of your life. These include accessories, clothing, footwear, mobile products/services, mobile content, and publishing, amongst others. Our brands and subsidiaries share a common theme of lifestyle offerings, which may be presented to you interchangeably, subject to your prior consent to receive communications from TPE.

When you choose to shop with Crochicx, you are not just buying products – you are embracing a lifestyle that encompasses your fashion.

What personal information do we collect?

The personal information we collect varies depending on the specific products or services you use or select, such as when you subscribe to our newsletter, register for our Crochicx Rewards program, shop or browse online on Crochicx, participate in one of our competitions, engage with us on social media, or make purchases in our online store. In general, the following types of personal information may be collected by us:

your name, surname, identity/passport number, contact information and residential/postal address;
your age, gender, ethnicity (for statistical purposes), marital status and language preference;
your employment information (including information on your CV – if applicable), banking and financial information;
any other form of personal information that we may reasonably require to offer any of our products or services to you;
details of the resources that you access to visit our website (for example, URL addresses, traffic data etc.);
information about the type of device you have used to visit our website, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available;
“cookies” that track your preferences during your visits to our websites which enables us to simplify navigation, by using Google Analytics (which is a web-analysis tool from Google Inc). This allows us to ensure that the content of our websites remain up to date and comprehensive. The information that is used during this process (which includes your IP Address) is de-identified and makes personal identification impossible. We own and retain all rights to de-identified statistical information collected and compiled by us. We also make use of first-party and third-party cookies, as well as web beacons and similar technologies to deliver measurement services and targeted advertising to our website visitors. Cookies may include Google Analytics cookies, a Google Ads cookie, and a Facebook Event Tracking cookie. Cookies help us to provide you with a better online experience, by enabling us to monitor which pages you find useful or not. A cookie does not give us access to your computer or any of your personal information, other than that which you choose to share with us. You may at any time decline cookies in your web browser settings, but this may prevent you from using the full functionality of our websites. For more information on the use of Google Analytics, please visit https://policies.google.com/technologies/partner-sites. For detail regarding the information Google collects and how it is used to deliver targeted advertising, please visithttp://www.google.com/policies/privacy/ads/

How do we collect your personal information?

We will collect personal information directly from you and, depending on the type of products/services used by you, it may be collected when you:

apply for a brand ambassador program (or a partnered product) with us or any other financial services offering provided by us and you complete the application form;
sign up for our Crochicx Rewards programme;
create an online profile on our e-commerce platform(s) or download one of our apps;
visit our website, app or our social media platforms;
purchase products on lay-by or with our partner provided “buy now, pay later” program/s;
shop with us as a customer; give us your details for an item request; engage with us online, telephonically, on social media, on our apps, by SMS, email or via WhatsApp;
sign up for our newsletters;
enter any of our competitions;
are an employee or a prospective employee who registers on our career portal and submit your curriculum vitae.

Do you have to share your personal information with us?

In order for us to provide you with our products/services we may have to collect and process your personal information. This means that the processing of your personal information may be required and should you not wish for us to do so you will not be able to continue with purchasing our products/services.

How do we use (process) your information?

This will depend on the type of products/services that you are using but your personal
information may be used for the following purposes:

to invite you to exclusive events;
to improve our customer service levels;
to manage and administer your Crochicx Rewards programme, publication and mobile content product subscriptions, and your online shopping profile;
to collect payment from you;
to contact you to market our value added products and other offerings which you may be interested in, provided that you have agreed to receive such offers;
to protect our legal rights and carry out any legal and contractual obligations;
to provide you with tailor-made offerings, we will use your information for data analysis. This is when we use your information to identify your buying patterns, interests and other characteristics to determine what type of services and products we can offer you or how we can change our processes to give you a better customer experience. We will also use your credit bureau data for this purpose;
to manage your employment relationship or potential employment relationship with us;
to test changes to various IT systems, applications and for the purposes of training;
to manage our supplier relationships;

There will also be instances where we are required by law or have another justification to process your information.

We have a legitimate interest to process your personal information in order for us to promote our business, brands and products and services:

to contact you with information about our products and services after we presented you with an option to opt-in (e.g. using a tick box on the credit application) This will include products and services from any brands or companies that TPE acquires;
to deliver tailored advertising (including via social media);
to personalise our marketing communications based on your attributes/profile;
to administer and monitor our website and apps, including to ensure that content is
presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose to.

Do we share personal information?

We do not generally share your personal information with third parties but there are
instances where we are required by law to do so; where we need to do so in order to provide
you with our services and/or where you have consented to us sharing your personal
information with third parties. Where we share your information with service provides we
conclude agreements (where possible) to ensure that your personal information is only used
for the purpose for which we collected it from you.

We will share your personal information:

if you have consented to this - to third parties who will contact you about special offers and further;
to process your information for the express purpose of conducting analytics and to
develop insights;
to maintain any special offers/products/subscriptions/services you have taken up with
us, and/or to maintain your insurance cover (if applicable) with the relevant service provider;
to provide information to our core service providers and third party platforms as
required for our business to function; for example, picking, packaging and processing
orders, fulfilling deliveries, customer support, fraud detection, credit risk reduction
checks and IT systems support;
in addition to our own internal data analytics activities, with services such as those
offered by Google, Facebook, Instagram and other similar social media platforms to
better tailor our marketing communications and for targeted advertising. As part of
this process, some personal information, such as your e-mail address, is provided to
the relevant third party, however for security purposes this data is “hashed” prior to
being shared. Hashing is a process of identity masking or “pseudonymisation” which
means we do not disclose your e-mail address but this still enables linking between
your social media presence and our records;
with our commercial partners with whom we collaborate to enhance existing product
offerings as well as to develop new products to ensure that you always receive the
best products and services that we and our commercial partners have to offer.

How do we protect your personal information?

Protecting and securing your information is very important to us and we will take all
reasonable and practicable steps to ensure that your personal information is secure. We
stay up-to-date with industry best practice and the latest technologies. Should you have any
questions regarding the safety of your personal information, you are welcome to contact our
Information Officer. Their details are contained in
our PAIA manual (under Access to Information), which is available on our website: .

How long do we keep your personal information?

We keep your personal information for as long as any contractual and legal requirements,
credit risk, fraud detection and customer service periods require, as well as to comply with
regulatory requirements, and the resolution of disputes or fraud prevention.

Will we send your personal information out of the country?

TPE may process and store your personal information outside of South Africa. We may also
receive and process personal information which is transferred from other TPE subsidiaries
outside of South Africa.

TPE endeavours to transfer personal information to countries which offer the same level of
protection as the Protection of Personal Information Act and/or the transfer is in terms of an
agreement which provides an adequate level of protection.

Minors

If you are a minor (under the age of the 18 years), please ensure that you have your
parent’s/guardian’s permission to operate any TPE website or app. Your parent/guardian must ensure that they consent on your behalf to the processing activities set out in this
Statement.

Your choices

It is very important to us that you are aware of your rights when it comes to your personal
information and we therefore need to inform you of the following options:

you may enquire what personal information about you we hold and process;
you may ask us to update, correct and/or delete your personal information;
you may unsubscribe from any of our direct marketing communication;
you may object to us processing your personal information.

To update, correct, to delete or de-identify your information (where possible), please contact Customer Services on the telephone below. Please also refer to TPE’s PAIA Manual for the process to request access to certain records which we may hold about you.

When you opt-in to TPE / Crochicx marketing, you are not opted-in to all of our lifestyle brands and channels. When you opt-out of a particular channel, you are opted-out of that particular channel for that brand. In order to opt-out of all TPE / Crochicx marketing (for all brands and channels), please contact Customer Services on the telephone below. Note: it could take up to 48 hours for your updated election to take effect.

TPE’s contact information

Telephone:
Customer Services on 081 544 6460

Email: https://theprocesse.com

Address:
Cape Town, South Africa

Website: https://theprocesse.com

We ask you to inform us when your personal information changes so that we can keep your details up-to-date.

The Information Regulator (South Africa)

If you are not happy with our response, or you feel aggrieved in any manner whatsoever, you may contact the Information Regulator on the numbers below.

Telephone:
Head Office on +27 (0) 10 023 5200
Cellphone on +27 (0) 82 746 4173

Email:
Complaints – complaints.IR@justice.gov.za General enquiries – complaints.IR@justice.gov.za

Address:
JD House, 27 Stiemens Street
Braamfontein, 2001 (with effect from 1 April 2021)
or P.O Box 31533, Braamfontein, Johannesburg, 2017

Amendments to this privacy statement

We may amend this Privacy Statement at any time, but we will always ensure that the latest version is shown on our websites and apps.

Contact us

If you have any questions about this Privacy Statement, please contact us on .

[Version date:11 April 2023]